Code of Practice


TRAINING AND ASSESSMENT SERVICES

Riklan Emergency Management Services management and staff are committed to providing Training and Assessment services, resources, support and equipment in a condition and environment that is conducive with achieving competency in the units of study undertaken.

 ISSUANCE OF QUALIFICATIONS

Riklan Emergency Management Services will promptly provide copies of all qualification and statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statements of attainment.

 FINANCIAL MANAGEMENT

Riklan Emergency Management Services applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to equitable refund policies. Riklan Emergency Management Services will only enrol students who have paid a course fee deposit in advance or have arranged a company purchase order. Students will also be required to pay text book fees as advised prior to commencement of studies.

 RECORDS AND INFORMATION MANAGEMENT

Riklan Emergency Management Services is committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by Riklan Emergency Management Services will be required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.

 ACCESS AND EQUITY

Riklan Emergency Management Services Management and staff provide assistance to all clients to identify and achieve their desired outcomes. Riklan Emergency Management Services is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy and upholds the principles of equal opportunity.

LANGUAGE, LITERACY AND NUMERACY

All students who advise Riklan Emergency Management Services staff of their special learning needs will be provided with the appropriate support and guidance with the aim of assisting the student to obtain competency in the course undertaken. This assistance provided by Riklan Emergency Management Services Staff will be within the principles of fairness and flexibility of workplace assessment and will be offered in a discrete manner.

 WELFARE AND GUIDANCE

All students experiencing any difficulty or concerns about their training experience should make contact with the lecturer or Riklan Emergency Management Services Management where a range of solutions may be discussed and provided.

RPL (RECOGNITION OF PRIOR LEARNING)

Riklan Emergency Management Services management and staff are committed to supporting The RPL enquiries and requests from potential and enrolled students. Enrolling students are supplied with relevant RPL information at initial contact and orientation events prior to undertaking studies. Further support is provided with relevant RPL tools following RPL application.

 CLIENT FEEDBACK

Riklan Emergency Management Services is committed to securing and reviewing advice and feedback from all its stakeholders involved in the delivery of its Training and Assessment services.

 PROVISION OF INFORMATION

Clear and accurate advice is provided to all enrolling students at Riklan Emergency Management Services. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.

 LEGISLATIVE COMPLIANCE

Riklan Emergency Management Services Management and staff conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and training legislation.

 MARKETING ACCURACY

Riklan Emergency Management Services Management and staff are committed to marketing its training and assessment services in an accurate, ethical and responsible manner ensuring that all clients are provided with timely and necessary information.

 COMPLAINTS AND APPEALS

The complaints and appeals policy of Riklan Emergency Management Services shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the weekly management meeting and client feedback forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.

© Riklan Emergency Management Services 2017 Code of Practice

 

© 2017 • Riklan Emergency Management Services • RTO No: 51994