Student Handbook


Welcome

Welcome to Riklan Emergency Management Services (RIKLAN), an industry leader in the delivery of Workplace Safety and Emergency Response training.

Mission Statement

At Riklan Emergency Management Services, our mission is to deliver quality training and assessment that meets the needs of our clients and industry.

In recognition of this mission, our objectives are:

  • We strive to maintain and develop our industry skills and knowledge through regular and high quality professional development.
  • Safety and equality. We are committed to providing an environment which is safe, equitable and which promotes a confident and productive training and assessment environment.
  • Integrity and ethics. We conduct ourselves in accordance with Riklan Emergency Management Services’s procedures and standards of behaviour. We hold ethical conduct and integrity as one of our highest priorities.
  • Quality committed. We aspire to deliver consistent, high quality services and apply quality systems which support training and assessment excellence.
  • Learner centered. We thrive on providing training and assessment that is learner centred and which supports lifelong learning. We respect our clients and strive to attract them time after time through high quality training and assessment experiences.
  • Industry engagement. We recognise the value of industry engagement as the driving force in shaping our training and assessment strategies. We deliver training and assessment services which are founded on industry needs and expectations.

Riklan Emergency Management Services Registered Training Organisation (RTO)

Riklan Emergency Management Services (RIKLAN) operates as a Registered Training Organisation (RTO) No.51994.

RIKLAN is registered with the Australian Skills Quality Authority (ASQA).

RIKLAN adheres to:

  1. Standards for Registered Training Organisations (RTOs) 2015
  2. Vocational Education And Training Act 1996
  3. Vocational Education and Training (General) Regulations 2009
  4. Department of Education and Training Guidelines and Requirements
  5. Australian Qualifications Framework (AQF)
  6. Training Package Requirements
  7. Australian Skills Quality Authority

RIKLAN’S Scope of Registration can be accessed on:

https://training.gov.au/Organisation/Details/51994

Terms and Conditions

All RIKLAN prospective and existing course participants are required to familiarise themselves with the terms and conditions set out in this Handbook.

RIKLAN  recommends that you always refer to the online version of this document to ensure that you are receiving the most up to date information.

This Handbook is available from our website www.riklan.com.au

Administration Matters

Enrolment Process

Prior to attending any RIKLAN course, all participants are required to complete an electronic or paper based Enrolment Form. Successful course enrolment is subject to:

► Availability; and

► Sufficient enrolments.

Participant Acknowledgement Declaration

RIKLAN is committed to:

Providing factual and current information to prospective participants about our courses;

Participant rights and obligations, and our obligations and responsibilities to the participant; and

Ensuring that the course that you choose meets your needs by taking into account your:

  • Skills;
  • Workplace experience;
  • Education; and
  • Any disabilities;

Thus enabling you to make informed decisions about which course is appropriate for you.

Course Fees

Course fees are available on the RIKLAN ’s website or on application of enrolment.

RIKLAN  reserves the right to determine the course fees payable.

Course fees are payable via:

Cash;

Credit card;

EFT;

Cheque or money order; and

Invoice or Purchase Order.

All cheques are made payable to Riklan Emergency Management Services Pty Ltd Payments via invoice or Purchase Orders are available only by prior arrangement with RIKLAN.

Cancellations and Course Transfers

The following refund policy will apply:

Courses cancelled by client’s (4) weeks prior to the commencement of the course, no cost will be incurred

Courses cancelled by client’s (2) weeks prior to the commencement of the course, 25% of the course cost may be incurred

Courses cancelled by client’s (1) week prior to the commencement of the course, 50% of the course cost may be incurred

Courses cancelled by clients less than a week prior to the commencement of the course will result in the client paying the full price for the cancelled course.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

Discretion may be exercised by the Directors in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund.

Note. If for any reason Riklan Emergency Management Services is unable to fulfil its service agreement with a student, Riklan Emergency Management Services must refund the student’s proportion of fees paid for services not delivered.

Unique Student Identifier (USI)

From the 1st January 2015 any participant undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) in Australia will need to have a Unique Student Identifier (USI).

Unique Student Identifier (USI) is a reference number made up of 10 numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
  • will give you access to your training records and transcripts
  • can be accessed online
  • is free and easy to create and stays with you for life 

How to Obtain a USI

It is free and easy to create your own USI. Simply visit usi.gov.au and follow the prompts

Important: The USI will be linked to your name as it appears on the form of ID you used to create the USI. The personal details entered when you create a USI must match exactly with those on your form of ID. If you do not have proof of ID from the list above, you can contact your training organisation about the other forms of ID they can accept to help you get a USI.

Privacy and Access to Training Records

Riklan Emergency Management Services is committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by Riklan Emergency Management Services will be required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.

Personal information provided to us will be used for the purposes of:

► The Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) reporting;

► Australian Skills Quality Authority (ASQA) audits and reporting; and

► General training administration.

Your personal information will not be used for any purpose outside the Privacy Act guidelines by RIKLAN.

Third Party Providers

RIKLAN Third Party Providers are organisations that provide first aid training under the RIKLAN RTO # 51994.

If your course is conducted by a Third Party Provider you will be advised on enrolment.

Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC)

Credit and Credit Transfer

Riklan Emergency Management Services recognises qualifications and statements of attainment from other RTOs, and are committed to supporting the RPL & RCC enquiries and requests from potential and enrolled students.

Where sufficient documentation is provided, Riklan Emergency Management Services will provide credit transfer to enrolling students and will recognise all current competencies held by students regardless of how, where or when these competencies were learned.

Please note: Credit Transfer and Credit are a recognition process and as such they DO NOT involve assessment.

Should you wish to apply for Credit, Credit Transfer or Recognition of Prior Learning (RPL) you will need to contact RIKLAN on 1800 793 877.

Assessment Arrangements

Participant Identification Check

Prior to undertaking any assessments, you will have to be formally identified.

For classroom assessment arrangements, the identification usually takes place first thing in the morning when you need to produce preferably photo evidence (i.e. drivers licence) or another acceptable form of identification to the Trainer and Assessor.

Failure to produce an acceptable form of identification will result in re-scheduling of the assessment.

Assessment Plan

An Assessment Plan is the “what, when and how” of your assessments. It prepares you for the assessment activities. Furthermore, an Assessment Plan outlines any additional assistance you may require in order to undertake your assessment tasks.

Before undertaking any assessment activity, you are required to discuss and sign an Assessment Plan with your Trainer and Assessor. The Assessment Plan outlines detail such as:

Units of competency;

Assessment methods;

Assessment evidence;

Dates of assessment; and

Reasonable Adjustment (additional) assistance (if required).

Assessment for Achieving Competency

Benchmark in assessing your competence is a Unit of Competency.

Units of Competency can be found on: www.training.gov.au website and have a number of requirements:

Performance criteria;

Assessment requirements; and

Foundation Skills requirements.

Competency based training is based on the concept that people can learn transferable skills and most training is transferable.

Competency based assessment is a process where an Assessor works with a participant to collect evidence of competence, using the benchmarks provided in the Training Packages in the form of units of competency, skill sets or qualifications.

For you to be assessed as competent, you need to demonstrate the ability to perform tasks and duties to the standard expected in the workplace.

To meet the skills and knowledge requirements, you will:

Be assessed against the entire unit of competency;

Be assessed over a period of time (during the course) and/or range of scenarios;

Demonstrate each skill and knowledge successfully; and

Achieve full competency.

The final outcome for achieving competency for a Unit of Competency is marked as Competent (C).

The final outcome for NOT achieving competency is marked as Not Yet Competent (NYC).

Re-assessment

If you are deemed Not Yet Competent (NYC) after your assessment attempt the Assessor will provide information on how to arrange a re-assessment.

Foundation Skills

Foundation skills are core or essential skills we all need to engage successfully in work and life.

The term ‘Foundation Skills’ include:

Core skills such as: reading, writing, oral communication, numeracy and learning; and

Employability skills critical for effective performance in the workplace such as: communication, team work, problem solving, initiative and enterprise, planning and organising, self-management, learning and technology.

Foundation skills underpin vocational learning and skills development of each participant. Foundations skills are embedded in the Units of Competency.

Provision of Language, Literacy and Numeracy (LLN)

Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks such as measuring, weighing and comprehending written work instructions.

To support this approach Riklan Emergency Management Services will:

  • Require online enrolments to complete a declaration confirming student has good English language, literacy and numeracy skills.
  • Confirm with students before their training commences of their LLN capabilities and record against their enrolment in RTO Data.
  • On the first day of training students will then complete a self assessment which the Trainer will review and assess if the student requires assistance.
  • The trainer will support students during their study with training and assessment materials so that they are easily understood and suitable to the level of the skills being delivered;
  • Refer students to external language, literacy and numeracy support services (TAFEWA) who are beyond the support available within Riklan Emergency Management Services; and
  • Negotiate an extension of time to complete training programs if necessary.

This support refers to flexibility in assessment approaches to account for individual learning needs, while still adhering to the assessment requirements of the relevant training package or VET accredited course. Whilst reasonable adjustments can be made in terms of the way in which evidence of performance is gathered, the evidence criteria for making competent/not yet competent decisions will not be altered in any way.

Please note that in some Training Packages, WorkSafe Licence training for example, the assessment is closed book and must be completed without assistance.

Certification

A Statement of Attainment or Qualification will be issued upon:

Successful course completion;

Receipt of validated USI number; and

Full payment of course fees.

Successful completion of a short course (of minimum one Unit of Competency) or incomplete qualification will result in the issuance of a Statement of Attainment only.

A Qualification will be issued for successful completion of all course requirements associated with a qualification. A Qualification is accompanied by a Record of Results document which lists all units of competency associated with the qualification.

Replacement Certification/Cards

Any request for additional copies of certificate will attract a $20 re-print fee, replacement cards are charged at $15 per unit. Please contact our office for more details.

Complaint and Appeals Process

Should you be deemed Not Yet Competent (NYC), or you wish to lodge a complaint or appeal you will have an opportunity to discuss the decision with your Trainer and Assessor.

If you have a complaint then the first course of action would be to make the complaint verbally or in writing:

  • If the complaint is about the trainer / assessor then it should be to the Director.
  • If the complaint is about another student or resources then it should be to the trainer / assessor of that course.

If the complaint cannot be dealt with immediately, the complainant should be given a timescale for resolution no more than 10 days.

Students who are not satisfied with the complete complaint handling by Riklan Emergency Management Services may refer their complaint to the Australian Skills Quality Authority (ASQA) for consideration. Students are to be advised that registering bodies will require the student to have exhausted all avenues through Riklan Emergency Management Services before taking this option. Please refer to the Complaint Handling Procedure for more information.

Appeals of assessment decisions are not able to be referred to the Australian Skills Quality Authority (ASQA) and are to be determined by an approved independent body.

Participant Services and Support

RIKLAN  will identify the need, offer access and information about Education and Support Services to its course participants.

RIKLAN  will identify your education and support needs by:

► Requesting that you complete a declaration that you have received sufficient information to make a judgement about a course that meets your individual needs;

► Informing RIKLAN Trainers and Assessors of your needs prior to course commencement;

► Discuss the need for support in consultation with a RIKLAN  Trainer and Assessor.

Participant Rights and Responsibilities

To ensure you receive equal opportunities and gain the maximum benefit from your time with us, these rules apply when you attend our training courses.

Attendance

Courses are designed as a thorough, fast-paced approach to gaining a qualification. Therefore commitment to punctuality and full attendance in each part of the course is critical to maximise your opportunities for success.

You are expected to attend 100% of classes. If you do not attend sufficient sessions in any one part of your program you may not be able to continue due to the integrated delivery and assessment approach.

Behaviour Misconduct

Behaviour misconduct is defined as actions that breach the Riklan Emergency Management Services policies. This includes but is not limited to:

  • Breaches of Commonwealth or State law which impact on RTO operations
  • Behaviour that impairs the reasonable freedom of other persons (students) to pursue their studies and participate in the activities of the RTO
  • Refusing or failing to identify themselves truthfully
  • Any act or failure to act that endangers the safety or health of any other person
  • Actions that impair any person’s participation in a legitimate RTO activity or, by act or omission disrupts the peace or good order of the RTO
  • Acting in a way that causes students or staff or other persons within the RTO to fear for their personal safety
  • Acting in a way that causes damage to RTO property
  • Wilfully obstructing or disrupting any official RTO meeting, ceremony, activity, class or examination/assessment
  • Any form of harassment, whether based on gender, race, age, sexual preference or religious belief
  • Wilfully damaging or wrongfully dealing with any RTO property, or the property within the RTO of any person, including theft
  • Being under the influence of prohibited drugs and/or substances including alcohol
  • Trespassing or knowingly entering any place within the premises of the RTO that is out of bounds to students
  • Making a false representation as to a matter affecting student status
  • Possession of dangerous articles or banned substances
  • Abusive Behaviour
  • A student must at all times maintain a high standard of behaviour while engaged in RTO activities either within the premises of the RTO or at another location.

Any person who displays dysfunctional or disruptive behaviour may be asked to leave the session and/or the course. If you are asked to leave a session or course you have the right of appeal through our complaints/grievance process.

Mobile Phones

You are asked to switch off your mobile phone and electronic devices or set them to silent mode during the class time.

Tea breaks are provided to enable you to check your messages.

Smoking

RIKLAN  is a smoke free venue.

Emergency Procedures

You will receive emergency evacuation instructions upon commencement of the course and the Trainer and Assessor will provide more instructions in the event of an emergency.

Course Evaluation and Quality Improvements

RIKLAN  regularly collects statistical information to monitor, maintain and achieve ongoing continuous quality improvement in the delivery of vocational education and training.

We value and welcome constructive feedback from our participants, employers and staff concerning educational and service improvements or changes that would improve our existing training and client services provided by RIKLAN .

All RIKLAN  courses are interactive courses and you are encouraged to provide your feedback throughout the course you are attending.

If you wish to provide additional feedback on any issues or areas for improvement you are encouraged to do so.

Course Information

Detailed information relating to all RIKLAN  courses is available on our website:

www.riklan.com.au

If you do not have access to the internet, please contact our office on 1800 793 877 and we will arrange for the relevant information to be posted to you.

©Riklan Emergency Management Services 2017

© 2017 • Riklan Emergency Management Services • RTO No: 51994