At Riklan Emergency Management Services (Riklan), we recognise the significance of prompt and quality customer service as well as the detrimental effects of failing to meet our clients’ expectations, which can lead to financial loss, waste of time, and loss of credibility.
Riklan has earned a high level of customer satisfaction by adhering to a policy of delivering top-notch service and collaborating closely with our clients to fulfill their specific requirements.
To demonstrate our unwavering commitment to providing our clients with consistently high-quality service, we made the decision in 2020 to pursue ISO 9001 certification. At Riklan, we conduct our business with efficiency and transparency, striving for excellence in everything we do and relentlessly seeking opportunities to improve the quality of our work.
Our ultimate aim is to exceed our customers’ needs and expectations while complying with the specifications and regulations of ISO 9001-2015. We have successfully completed two re-certification audits with zero non-conformances, and we are proud to announce that as of January 2023, we have entered our third year of ISO 9001 accreditation.